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Claims Form
Showroom
- Fairhaven, Ma
Contact Us

Website Claim Form

(THIS FORM IS FOR UPPER DECK LTD – NOT MOBY DICK SPECIALTIES. If you enter your Moby Dick claim here,
IT WILL NOT BE COUNTED & YOU WILL NEED TO REDO ON www.mobydickspecialties.com)

ALL CREDIT WILL BE PUT ON YOUR NEXT ORDER – WE CANNOT CREDIT BACK TO THE CARD

Greetings to our valued customer,

Sorry you have experienced this customer service issue as we strive daily to make sure this doesn’t happen. Please fill out the short form below so we can resolve these issues as soon as possible. By completing the form, we should be able to do this the most efficient way for both of us.

BEFORE you enter a Claim:

WE OUTSOURCE OUR CLAIMS --- PLEASE DO NOT EMAIL BEFORE THE 30 DAYS OF FILLING OUT YOUR CLAIM FORM!!!!!!
IF YOU ARE SENDING A CLAIM FOR 3 OF THE SAME ITEM, YOU MUST SEND A PICTURE WITH ALL 3 ITEMS CLAIMS IN THE PHOTO – WE CANNOT ACCEPT INDIVIDUAL PHOTOS OF THE SAME ITEM AS 6 (ONLY 1 WILL BE CREDITED IF APPLICABLE IN THAT CASE)
MUST SHOW THE BOX WITH ANY CLAIM --- NOT JUST THE INSIDE BOX – WE ALSO NEED A PICTURE OF THE ENTIRE BOX
BEFORE YOU MAKE A ‘MISSING’ CLAIM, PLEASE LOOK IN ALL BOXES, AND IF YOU ARE SHIPPING WITH AN ORDER FROM OUR SISTER COMPANY, PLEASE CHECK ALL OF THOSE BOXES AS WE SOMETIMES CAN PUT MORE PRODUCTS IN BOXES TO SAVE YOU ON SHIPPING
SHIPPING COST IS NON-REFUNDABLE --- WE TRY EVERY ORDER 3 DIFFERENT WAYS TO GET YOU THE BEST SHIP COST WE CAN!!! CREDITS BACK WILL NEVER INCLUDE SHIP COST.
BRASS ITEMS --- OUR BRASS ITEMS ARE SPECIFICALLY MADE TO LOOK TARNISHED – THIS IS NOT A CLAIM WE CAN ACCEPT – AS THE TARNISH IS THE PURPOSE WHY WE CARRY THEM.

Please note that these customer issues requests need to be sent by email with pictures of claimed items within 10 days of the shipped/pickup date.

Today’s date
Company name*

VERY important to write the company name of your website account
Email address*

VERY important to put down the email you log in with your website account (BIG COMPANIES PLEASE BE AWARE)
Phone number*
Invoice number - (NOT Your PO.), starts with "UD00.."*
Picker
Packer
This will be VERY helpful!! Please Note: if you do not see Picker & Packer, you are NOT looking on an invoice!
What was wrong with your order?*
- Damaged Item(s)
- Missing Item(s)
- Incorrect Item(s)
How many boxes did you receive? MUST confirm for any claims about MISSING items to be processed.*
Hidden
Damaged Item 1
IF ITEM (S) WAS DAMAGED, COMPLETE THE FOLLOWING:
# DAMAGED ITEM NO.1
Item number damaged:*
Quantity damaged:*
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Add another damaged item?
- Yes
- No
Hidden
Damaged Item 2
# DAMAGED ITEM NO.2
Item number damaged:*
Quantity damaged:*
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Add another damaged item?
- Yes
- No
Hidden
Damaged Item 3
# DAMAGED ITEM NO.3
Item number damaged:*
Quantity damaged:*
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Add another damaged item?
- Yes
- No
Hidden
Damaged Item 4
# DAMAGED ITEM NO.4
Item number damaged:*
Quantity damaged:*
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Add another damaged item?
- Yes
- No
Hidden
Damaged Item 5
# DAMAGED ITEM NO.5
Item number damaged:*
Quantity damaged:
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Add another damaged item?
- Yes
- No
Hidden
Damaged Item 6
# DAMAGED ITEM NO.6
Item number damaged:*
Quantity damaged:*
How is the item damaged?*
Other (Please Specify)
Willing to keep the damaged item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Hidden
Damaged Items - Global
=============================
How would you like claim processed?*
- Credit Applied to Next Order
- Replacement on Next Order
Any additional information you want us to know to help us?
Was outer boxes damaged in any way whatsoever ?*
- Yes
- No
If yes, attach picture (s) of outer box (s) as a claim can be made to the carrier as this all helps us keep the costs down, which keeps our prices down for our customers.
Attach picture (s) of item (s)
Drop files here or

Max. file size: 100 MB.
Hidden
Missing item 1
BEFORE YOU ENTER A MISSING CLAIM: Please make sure to check with the carrier first! The items could be arriving a few days later. IF YOU ARE SEEING A MISSING ITEM BASED ON A PACKING LIST – PLEASE DO NOT FILL OUT THIS FORM – ONLY THE INVOICE SHOWS WHAT IS IN STOCK ON YOUR ORDER.
IF ITEM (S) WAS MISSING, COMPLETE THE FOLLOWING:
For missing items - please list item numbers AND quantities of each:
# MISSING ITEM NO.1
Item #*
Quantity*
Add another missing item?
- Yes
- No
Hidden
Missing Item 2
# MISSING ITEM NO.2
Item #*
Quantity*
Add another missing item?
- Yes
- No
Hidden
Missing item 3
# MISSING ITEM NO.3
Item #*
Quantity*
Hidden
Missing Item - Global
=============================
How would you like claim processed?*
- Credit Applied to Next Order
- Replacement on Next Order
Any additional information you want us to know to help us?
Hidden
Wrong Item 1
IF ITEM (S) WAS WRONG, COMPLETE THE FOLLOWING:
# WRONG ITEM NO.1
Wrong Item given
- Yes
- No
Received item #*
with a quantity of*
but should have received item #*
with a quantify of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add wrong item(s) given
Drop files here or

Max. file size: 100 MB.
Add another wrong item?
- Yes
- No
Hidden
Incorrect Item 2
# WRONG ITEM NO.2
Received item #*
with a quantity of*
but should have received item #*
with a quantify of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add wrong item(s) given
Drop files here or

Max. file size: 100 MB.
Add another Incorrect item?
- Yes
- No
Hidden
wrong Item 3
# WRONG ITEM NO.3
Received item #*
with a quantity of*
but should have received item #*
with a quantify of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add Incorrect item(s) given
Drop files here or

Max. file size: 100 MB.
Add wrong Incorrect item?
- Yes
- No
Hidden
Wrong Item 4
# WRONG ITEM NO.4
Received item #*
with a quantity of*
but should have received item #*
with a quantify of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add Incorrect item(s) given
Drop files here or

Max. file size: 100 MB.
Add another Wrong item?
- Yes
- No
Hidden
Wrong Item 5
# WRONG ITEM NO.5
Received item #*
with a quantity of*
but should have received item #*
with a quantity of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add Wrong item(s) given
Drop files here or

Max. file size: 100 MB.
Add another Wrong item?
- Yes
- No
Hidden
Wrong Item 6
# WRONG ITEM NO.6
Received item #*
with a quantity of*
but should have received item #*
with a quantity of*
Willing to keep the wrong item for 15% Discount off the Invoiced Price?*
- NO
- YES - THIS WILL EXPEDITE YOUR CREDIT TO BE APPLIED TO YOUR NEXT ORDER!
If not 15%, what discount would you keep this item for:*
When uploading a picture from iPhone, if our site does not accept the photo(s) to upload (if filling out our form on your iPhone) – please open the photo on your phone, click bottom left with the square with the arrow up, click “Save to Files”. Then on our website, when hitting “select files” – click the “Choose Files”. IF YOU ARE MAKING A CLAIM FOR QUANTITY 6 OF AN ITEM – WE NEED A PICTURE OF ALL 6 OF THE ITEMS IN 1 PICTURE AS WELL – FAILURE WILL DELAY YOUR CLAIM AS WE WAIT FOR THE PICTURE
Add Wrong item(s) given
Drop files here or

Max. file size: 100 MB.
Hidden
Incorrect Items - Global
=============================
REMEMBER: All damaged / missing / incorrect item claims MUST be filed within 10 DAYS of receiving your order (the package delivery date).

BEFORE you enter a Claim:
- WE OUTSOURCE OUR CLAIMS --- PLEASE DO NOT EMAIL BEFORE THE 30 DAYS OF FILLING OUT YOUR CLAIM FORM!!!!!!
- IF YOU ARE SENDING A DAMAGE FOR 3 OF THE SAME ITEM, YOU MUST SEND A PICTURE WITH ALL 3 ITEMS DAMAGES IN THE PHOTO – WE CANNOT ACCEPT INDIVIDUAL PHOTOS OF THE SAME ITEM AS 6 (ONLY 1 WILL BE CREDITED IF APPLICABLE IN THAT CASE)
- MUST SHOW THE BOX WITH ANY DAMAGE --- NOT JUST THE INSIDE BOX – WE ALSO NEED A PICTURE OF THE ENTIRE BOX
- BEFORE YOU MAKE A ‘MISSING’ CLAIM, PLEASE LOOK IN ALL BOXES, AND IF YOU ARE SHIPPING WITH AN ORDER FROM OUR SISTER COMPANY, PLEASE CHECK ALL OF THOSE BOXES AS WE SOMETIMES CAN PUT MORE PRODUCTS IN BOXES TO SAVE YOU ON SHIPPING
- SHIPPING COST IS NON-REFUNDABLE --- WE TRY EVERY ORDER 3 DIFFERENT WAYS TO GET YOU THE BEST SHIP COST WE CAN!!! CREDITS BACK WILL NEVER INCLUDE SHIP COST.
- BRASS ITEMS --- OUR BRASS ITEMS ARE SPECIFICALLY MADE TO LOOK TARNISHED – THIS IS NOT A CLAIM WE CAN ACCEPT – AS THE TARNISH IS THE PURPOSE WHY WE CARRY THEM.
How would you like claim processed?*
- Credit Applied to Next Order
- Replacement on Next Order
Any additional information you want us to know to help us?
Hidden
Section Break
WE ARE STORE-CREDIT ONLY

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Contact Us

10 Pequod road
Fairhaven, MA 02719
United States

Fax: 508-997-2123
Email: orders@upperdeckltd.com

Operating Hours

Monday – Friday
8 AM – 3 PM

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All Rights Reserved.

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IF AN ITEM IS NOT ON OUR WEBSITE, WE NO LONGER CARRY IT. Dismiss