File a Claim

Sorry you've run into an issue — we strive daily to make sure this doesn't happen. Please read the notes below, then fill out the short form so we can resolve it as efficiently as possible for both of us.

This form is for Upper Deck Ltd — not Moby Dick Specialties. If you enter your Moby Dick claim here, it will not be counted and you will need to redo it on www.mobydickspecialties.com.

What you can choose: keep the item for a 15% credit, or take a credit or a replacement. All credit is applied to your next order — we cannot credit back to the card. Claims are usually settled within about 30 days. All damaged / missing / incorrect item claims must be filed within 10 days of receiving your order (the package delivery date).

Before you claim — please read

  • Signing for your order at time of delivery: inspect the outside of your boxes. Any damage whatsoever, write “damaged outer box” on your receipt, take a picture and send it to us so we can apply your credit.
  • Keep everything. If you throw out any items or the original packaging that came with your order, we cannot process your claim — and pickups are quoted by our box measurements, so disposing of boxes can mean charging your company the difference.
  • Photograph the whole box with any damage — not just the inside box; we need a picture of the entire outer box too.
  • Same item damaged more than once? All of them must be in ONE photo — individual photos of the same item cannot be accepted (only 1 would be credited in that case).
  • Before filing a “missing” claim, check all boxes — including your Moby Dick Specialties boxes if you shipped together; we sometimes combine products into boxes to save you shipping.
  • Brass items are made to look vintage — the tarnished look is the reason we carry them, so it isn't a claim we can accept.
  • Every spinner is checked and locked in before packing — all spinner poles are in the box.
  • Shipping cost is non-refundable. We try every order 3 different ways to get you the best ship cost we can; credits never include shipping.

We individually evaluate every request we receive — your help and cooperation is greatly appreciated as we are a small family business. Thank you for understanding!