Ordering FAQs

The short version

$250 minimum per order, counted after any quantity discounts and before shipping ($75 for showroom pickup). Prices are per piece. A small family staff answers the phones all day: (508) 992-5424, Mon–Thu 8 AM–3 PM ET (closed Friday) — if we miss you, we're helping another customer and we'll call right back. Email works great too: orders@upperdeckltd.com.

What's the minimum order?

$250 per order, counted after any quantity discounts and before shipping — we raised it from $75 only to help with shipping rates, and it's still well below most vendors. The cart shows you how close you are as you shop. Picking up at the showroom? The minimum is $75.

The minimum cannot be combined with Moby Dick Specialties — that's a separate company in the same warehouse. But you CAN purchase from both Upper Deck Ltd and Moby Dick Specialties, and the orders will be packed together to save you on shipping!

How do I get approved to buy?

We MUST receive proof of business — a Resale Tax Certificate, EIN, Tax ID or other form of official paperwork. Our small family staff verifies every application by hand, and you'll get an email the moment your access is switched on. Until you're approved there are no prices and no ordering. We're a small family business helping other small family businesses. Apply for wholesale access here →

Ordered from us before?

You already have an account. Log in with the email you used on our old site — we send a one-time code, no password needed, and no need to apply again.

How does payment work?

No card is taken on the website. After your order is picked, packed, and weighed, we charge the card we have on file for you once — for the merchandise plus the actual shipping cost. New customer with no card on file? Your order goes through and we call you for a card before we start. Showroom pickup orders are paid when you pick up.

Do you offer net terms?

Only for accounts already on net-30 terms with us — they keep paying by check as always. Everyone else pays by card on file, charged once when the order ships.

Do you charge sales tax?

No — wholesale orders are tax-free with your resale certificate on file.

Are there quantity discounts?

Some items have price breaks — look for “Next break” on the product page and in Quick Order.

What does shipping cost?

Exactly what UPS, FedEx, or the freight carrier charges us — no handling fees, ever. The only added costs are ones that genuinely apply to your delivery — like a residential address or special unloading needs — and the cart asks you a few quick delivery questions when you order, so there are no surprises.

Do you backorder out-of-stock items?

We have not been able to do backorders since Covid-19 (if you can believe it!) — we don't get confirmed ETAs from our vendors. Log in to your wholesale account, search the item, and click “Notify me” — your company will automatically be emailed the moment it's back in stock. We update our stock every day — and if an item is not on our website, we no longer carry it.

Something arrived damaged or missing — what do I do?

File a claim within 10 days of delivery using our File a Claim page — and please read the “Before you claim” notes there first. Photograph the damage including the shipping box (keep all packaging!). You can keep the item for a 15% credit, or take a credit or a replacement. Credit goes on your next order — we cannot credit back to the card.

Do you ship internationally?

Yes — through your U.S. freight forwarder: we ship your order to your forwarder, and they carry it the rest of the way. Canada is our most common international destination, followed by Mexico and the Caribbean.

Can I order faster by item number?

Yes — approved customers get Quick Order: type item numbers and quantities on one screen, or paste a whole list, then add everything to the cart at once.

Can I visit the showroom?

We'd love that! We're at 10 Pequod Rd, Fairhaven, MA — over 5,000 square feet of product. Book your visit here — appointments are strongly encouraged, walk-ins always welcomed. Tip: place your order online first and it'll be packed and ready for pickup when you arrive.