Refund policy

Damaged, missing or incorrect-item claims must be filed within 10 days of delivery on our File a Claim page.

Damaged items: photograph the damage including the shipping box — claims cannot be processed if the packaging was thrown away. Several of the same item damaged = one photo showing all pieces together. Your options: keep the item with a 15% discount, or receive credit or a replacement.

Missing items: check every box first — orders often ship in multiple boxes that arrive separately. Confirm the box count with the carrier and check your invoice (not the packing list) before filing.

Incorrect items: tell us what arrived versus what you ordered, with quantities. Keep-it discount (15%) or credit/replacement.

Not claimable: tarnish on brass — the vintage finish is intentional and is the reason we carry these pieces.

Credits: all credit is applied to your next order. Shipping costs are non-refundable. We do not refund to cards. Claims are processed within about 30 days.

Questions? (508) 992-5424, Mon–Thu 8 AM–3 PM ET (closed Friday), or orders@upperdeckltd.com.